1. Who we are
Personal information handler: NearFar; personal information protection contact email: privacy@nearfar.app.
This policy applies to the NearFar website, the customer workspace and the rental and support services we provide. Sensitive personal information, where information is stored and matters that significantly affect your rights are highlighted in bold.
2. What we collect and why
| Context | Information | Purpose | Legal basis |
|---|---|---|---|
| Registration and sign-in | Email, password (only an irreversible hash is stored), preferred name, referral code | Creating and protecting your account | Necessary to enter into and perform a contract |
| Applications and orders | Preferred name, email, preferred contact method (WeChat / Telegram / phone number), plan and rental period, preferred start time, notes | Confirming your plan, contacting you, delivering the service | Necessary to enter into and perform a contract |
| Payment | Order number, amount, payment channel, transaction reference number and payment status | Collecting payment, reconciliation and refunds | Necessary to perform a contract; legal obligation |
| Support tickets and customer service | Problem descriptions, screenshots and communication records you submit | Resolving issues and handling disputes | Necessary to perform a contract |
| Consent records | Terms version, confirmation time, associated account and IP address at submission | Proving notice and consent, handling disputes | Necessary to perform a contract; legal obligation |
| Security and logs | Sign-in times, IP address, browser type; network traffic metadata for the rented machine (connection times, traffic volume, destination ports, no content) | Account security, abuse prevention, troubleshooting | Legal obligation (network logs kept for at least 6 months); necessary to perform a contract |
| Referral rewards | Referral relationships, whether the referred person completed a first order | Granting referral rewards, preventing abuse | Necessary to perform a contract |
The phone numbers and transaction reference numbers we collect are personal information that may affect your rights, and we use them only for the purposes above. We do not collect or store your bank card number or payment password; these are handled directly by WeChat Pay or Alipay.
We will never ask you for the password or verification code of any third-party service.
3. Device content and third-party accounts
Files you store and process on the rented machine are your content. Except with your authorization, to respond to an ongoing security incident or as required by law, we do not access this content, and any such access is logged.
72 hours after your rental period ends, the device is wiped and the system reinstalled, and your data on the device is permanently deleted.
You own your third-party accounts. NearFar does not collect their passwords, verification codes or KYC documents. Information submitted to third-party platforms is handled under their privacy policies.
6. Where your information is stored
The Macs we rent out are located in Singapore. Your account, order, payment and support records are stored on servers in mainland China (Beijing). Files you keep on your rented Mac stay on that device in Singapore and are managed by you.
If the storage location changes, we will notify you in advance as described in section 10 of this policy, and ask for your consent again where it is required.
7. Retention and security
- Account information: kept until you delete your account, then deleted or anonymized within 15 business days;
- Order, payment and transaction records: kept for 3 years from completion of the transaction, as required by the E-Commerce Law;
- Network and security logs: kept for at least 6 months;
- Support tickets and communication records: kept for 1 year after the service ends, to handle any disputes;
- Data on the rented machine: deleted 72 hours after the rental period ends.
After the retention period, we delete or anonymize your personal information. We protect your information with measures including encryption in transit (HTTPS), encrypted password storage, access controls and operation logs. If a personal information security incident occurs, we will promptly inform you, as required by law, of the incident, its possible impact, the measures we have taken and the steps you can take to protect yourself.
8. Your rights
Through the customer workspace or by emailing privacy@nearfar.app, you can:
- access and copy your personal information, and request its transfer where the conditions are met;
- correct or complete inaccurate or incomplete information;
- request deletion of your personal information in the circumstances provided by law;
- withdraw your consent (without affecting processing based on consent before withdrawal);
- delete your account;
- ask us to explain the personal information processing rules in this policy.
We will respond within 15 business days after verifying your identity. If an individual user dies, their close relatives may exercise the rights to access, copy, correct and delete the relevant personal information in accordance with the law. If you believe our processing violates the law, you may complain to us, complain to the relevant regulator, or bring a lawsuit in accordance with the law.
9. Minors
Our service is intended only for users aged 18 or over. We do not knowingly collect personal information from minors; if we discover we have done so by mistake, we will delete it as soon as possible.
10. Updates to this policy
We may update this policy from time to time. Before material changes take effect (such as changes to processing purposes, types of information or storage location), we will notify you through a website announcement and email, and where fresh consent is required, we will ask for it again.
If you have any questions, please contact privacy@nearfar.app and we will reply within 15 business days.